1. Your Privacy Matters

This privacy policy explains how your personal information is collected, used, disclosed, and protected when you interact with Sophia Carter’s website or services. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Contact details – e.g. name, email, phone number (if provided via contact forms)

• Business or collaboration details – brand name, product information, project brief, UGC usage requirements

• Site usage data – including pages visited, time spent, and clicks (via cookies or analytics tools)

• Social or content submissions – including testimonials, portfolio assets, or any visuals you submit voluntarily

  
  

3. How We Collect Your Information

We collect your information through:

• Contact forms or collaboration inquiries

• Newsletter or mailing list sign-ups

• Direct messages via embedded platforms (e.g., Instagram embeds)

• Automatically through analytics and cookies when you use our site

You may choose not to provide personal information, but this could limit your access to certain services or content.

4. Why We Collect It

We collect personal information to:

• Communicate with you about collaborations, bookings, or project inquiries

• Send emails (you can unsubscribe at any time)

• Improve website performance and user experience

• Showcase testimonials or content (with your permission)

• Comply with legal obligations

We will not use your personal data for purposes other than those for which it was collected without your consent.

5. Disclosure of Your Personal Information

We may disclose your personal information to:

• Service providers (e.g., email newsletter platforms, analytics tools)

• Website hosting or maintenance partners

• Legal or regulatory authorities when required by law

• Third parties when you provide explicit consent (e.g., reposting UGC or brand testimonials)

We do not sell or rent your personal information.

6. Overseas Disclosure

Our website and tools may use services that store data outside of Australia (e.g., in the United States or Europe). When this occurs, we take reasonable steps to ensure that your data is protected and handled in accordance with Australian privacy standards.

7. Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no data transmission over the internet is 100% secure.

8. Cookies & Analytics

Our website may use cookies to enhance your experience. These cookies help us track traffic and performance via tools like:

• Google Analytics

• [Add any others you use, e.g., Meta Pixel, TikTok Pixel]

You can disable cookies via your browser settings, though this may affect functionality.

9. Accessing or Updating Your Information

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or outdated data

• Withdraw consent to marketing emails at any time

To make a request, email hello@sophiacarterugc.com. We’ll respond within a reasonable timeframe (usually within 30 days).

10. Third-Party Links

Our website may contain links to third-party platforms (e.g., Instagram, YouTube, TikTok). We are not responsible for the privacy practices of those platforms. Please review their policies directly.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new “Last updated” date. We recommend reviewing this policy regularly.

12. Questions or Complaints

If you have a question, concern, or complaint about how your personal information has been handled, please contact:

Email: hello@sophiacarterugc.com
Mailing Address (optional): [Insert if available]

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.